about uscontact usnewsthe teamcareersresourcessite map
       
  What is Goldline?
Goldline is Meridian’s Telephone Helpdesk Service

If you have attended a Meridian training course you are automatically entitled to 3 months free telephone support on the product you received training on. If you would like to continue the service or think you and your staff could benefit from having additional products supported please read on.

How often have you or your staff experienced “the battle” to receive support with your particular software query? The answer: probably too often! Searching all over the office for the technical support number, listening to recorded messages “All are support staff are busy at the moment you have been placed in a queue...”, enduring the hold music while you wait (specifically chosen to ensure you hang up!) these experiences are unfortunately all to common.

The costs incurred while this test of endurance takes place cannot be overlooked. Unproductive waiting time, missed deadlines, frustration, to say nothing of the increased telephone bills.

 



The Meridian Goldline Telephone Support service is available exclusively to Meridian clients. It offers authorised PC software users the opportunity to call and discuss particular software queries and problems with our experienced technical support analysts in a friendly, easy to understand, efficient and professional manner.

Many users are now working from home or taking portables and notebooks home in the evening and weekends to work on reports, budgets and presentations. Encountering a software problem during this time usually means having to wait until the following morning before you are able to receive support. The Meridian Goldline Telephone service can provide support not only for users working within normal business hours but also caters for those who are working from home or in the office during non-standard hours.

This service can be available 24 hours a day seven days a week. Only those users who have been authorised may access the telephone service. Calls are billed in accordance with your chosen support option.

The Meridian Goldline Telephone service is also available to internal company help-desks. Assisting as a backup for overflow, after hours support or technical assistance.

 
 

 

 

 

 

goldlineoptions
what is Goldline
pricing structure
supported products
the small print
PDF contract [230kb]
 
  .........................................................................................................................................................................................